Stuck? Write in. We'll sort it.

A few things to check, in order:

1. Make sure you uploaded the ZIP, not the unzipped folder. Claude wants the archive file, not the contents. If your browser auto-unzips downloads, you'll need to re-zip the folder before uploading.
2. Check that Code execution is enabled. In Claude, go to Settings, then scroll to the Code execution section, and toggle it on. Skills need this to run.
3. Check your plan's skill capacity. Free plans have a limit on the number of installed skills. If you're at the cap, you'll need to remove one before adding another.

If you've checked all three and it's still failing, open a ticket with the exact error message Claude shows you. A screenshot helps.

Check your spam folder first, then your Promotions tab if you use Gmail. The email comes from hello@wisemindcraft.com within a minute of checkout.

If it's not there after ten minutes, open a ticket with the email address you used at checkout and your Stripe order ID (it's on your receipt). We'll resend manually.

Download links are time-limited for security. If yours has expired, reach out with your order ID and we'll issue a fresh one as soon as we can.

Skills trigger based on the language you use in your prompt. If you're asking for something like "help me write an ebook," the skill should activate. If it isn't:

1. Start a fresh chat. Claude sometimes caches skill state. A new chat forces a clean load.
2. Reference the skill by name. Try "Run the Content Creation Atelier" or "Use NAPS to help me define my audience." Explicit invocation is always recognized.
3. Check the skill is actually installed. Go to Customize, then Skills, and confirm the skill appears in the list.

If it's installed and still not triggering on explicit invocation, open a ticket with your prompt and Claude's response. That helps us diagnose whether the issue is in the skill or in the trigger pattern.

Read the refund policy first so you know where we land on this. The short version: because these are instant-access digital downloads, refunds aren't offered by default. But if something doesn't work as described, we make it right.

If that's your situation, open a ticket with your order ID and a brief description of what broke. We'll handle it.

Account self-service is in progress and rolling out soon. In the meantime, open a ticket with your old email, your new email, and your order ID, and we'll update it manually.

Thank you. Please open a ticket with:

• The skill name
• What you asked Claude to do
• What Claude produced (paste the output)
• What you expected

Bug reports with all four pieces get fixed fastest. These go into the backlog for the next update, and as a suite buyer you get those updates free for 12 months.

Open a ticket with the skill name and your question. Usage questions go to the front of the queue because they're often a quick answer. If we notice the same question showing up across multiple tickets, it becomes a new entry in the onboarding documentation.